.. # Copyright (c) 2024, Linaro. All rights reserved. # # This document is proprietary and confidential. # Unauthorized copying, distribution, or disclosure of this document or any part # of it is strictly prohibited without prior written consent from Linaro. # Troubleshooting & FAQs ################################################### LAA Troubleshooting Guide ========================= TBD- Add troubleshooting and debugging content for customer self-diagnosis LAA FAQ's ========= .. list-table:: **Linaro Automation Appliance LAA FAQs** :header-rows: 1 * - Category - Questions - Answers * - Device Under Test - How do I purchase a Linaro Automation Appliance MIB? - LAA's are provided on a loaner basis as part of a ONELab subscription. * - - Which MIB do I need? - This question is answer by going through the `ONELab Comprehensive Assessment Reive `_ found in the `ONELab Users Guide `_ with Linaro. * - Power and Electrical - What voltage is required for my platform? - This is platform independent * - - How is the LAA powered? - The LAA can be plugged into a standard 120ac or 220ac outlet. The LAA can be ordered with US, UK, and European plugs. * - - My LAA shuts down when my DUT is connected and powered on - what's going on? - Your DUT might have a problem where it's overdrawing current (3-5Amps) whereby the LAA shuts down in order to protect itself. You should try another DUT of the same type and see if that works. * - Connecting to your LAA - How to I know the LAA IP Address? - When you received your LAA, there will be a LAA Getting Started Card included. This card will have the device IP address on it. It's a good idea to save this IP address for future use. See the :ref:`laa_unboxing` section for more information. * - Getting Started - How do I register for a ONELab account? - Go to the :ref:`onelab_account_reg` chapter * - - Is my platform compatible with the LAA? - Review the `ONELab Comprehensive Assessment Review `_ to understand compatibility. * - - How do I set up the :term:`LAA`? - Please visit the :ref:`laa_interface_guide`